Customer/Buyer Representative
Job Type: Full-time, Permanent
About the Role: –
–To be the first point of contact for all Customer/Buyer related issues over the phone or email
–Offer excellent skill to resolve queries and issues whilst maintaining excellent feedback through Website, Amazon, Flipkart, ETSY customer care channels
– Process customer refunds, returns, and replacements for missing or damaged items with assessing the content of a query and respond with great efficacy
– Be an effective communicator and ensure all calls are acknowledged in a timely manner and calls forwarded to relevant persons.
– To manage the resolution of complaints over the phone or email, within agreed SLA's.
– Purchase Ledger–from buying stock, allocating deliveries/stock control to inputting purchase invoices in Sales Ledger
– Creating works orders, sales orders, and delivery notes
– Maintaining a database of jobs completed
– General administrative tasks as required
Your Skills and Experiences:–
–Excellent Customer/Buyer coordination skills
– Excellent communication skills – Verbal, Written and Telephone Skills
– Excellent organizational skills and ability to work to deadlines
– High level of accuracy and attention to detail
– Min 2–5-year previous experience in same field
– eCommerce background
Benefits of a Customer Service Representative:–
Get paid monthly
To apply or for further details, please email info@shilpware.com with a covering letter and copy of your CV.
