Privacy Policy

This privacy policy sets out how SHILPWARE uses and protects any information that you give SHILPWARE when you use this website. SHILPWARE is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. SHILPWARE may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

WHAT WE COLLECT
1)Name, Email ID, Shipping and Billing Address, Phone Number - This data is collected directly from Users of the Website. This data is used to identify the User, deliver goods and services.
2)We do not collect payment card numbers and pins. Checkout happens through a third party portal of our payment gateway. We are provided details of the mode of payment and the bank used.
3)Internet and network activity like IP addresses and location - We collect this data automatically when you visit our Website. This data is used to analyse location based aggregate data and sources of traffic.

WHAT WE DO WITH THE INFORMATION WE GATHER
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
1)Internal record keeping.
2)We may use the information to improve our products and services.
3)We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
4)From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone. We may use the information to customise the website according to your interests.

SECURITY
1)SHILPWARE does not share User data with third parties. We transfer personal data to third parties in order to obtain their services (for example, for Facebook and Google Ads).
2)If you desire the deletion of the Personal Information you've shared with us, you can achieve this by submitting a request to our Customer Support Team via email at info@shilpware.com Note: Kindly send complete name with mobile number associated with your SHILPWARE profile.
3)Uses cookies to improve User experience and to increase Website load speeds. Users are advised to check their web browser setting if they do not want to share cookies. Some of the User tracking is done by Google and Facebook. You can refer to Google and Facebook's privacy policy for reference.

FORCE MAJEURE
1)SHILPWARE shall not be held responsible for any loss, damage or misuse of your personal data, if such loss, damage or misuse is attributable to a Force Majeure Event (as defined below).
2)Force Majeure Event’ shall mean any event that is beyond the reasonable control of SHILPWARE and shall include, without limitation, sabotage, fire, flood, explosion, acts of God, civil commotion, strikes or industrial action of any kind, riots, insurrection, war, acts of government, computer hacking, unauthorized access to computer, computer system or computer network, computer crashes, breach of security and encryption (provided beyond reasonable control of Nestasia), power or electricity failure or unavailability of adequate power or electricity.
3)While SHILPWARE will endeavour to take all reasonable and appropriate steps to keep secure any personal data which we hold about Users and prevent unauthorized access, Users acknowledge that the internet or computer networks are not fully secure.

GRIEVANCE OFFICER
If you have any compliant or grievances or concerns with respect to Website or this Privacy Policy, please inform such matters to the designated Grievance Officer as mentioned below in writing or through electronic mail:
Name: Shweta Singhal
Contact Details: info@shilpware.com
Designation: Director

GOVERNING LAW AND JURISDICTION
This Privacy Policy is governed by and operated in accordance with the laws of India. If any of the parties wish to seek legal recourse, the courts in Ghaziabad, India shall have exclusive jurisdiction over all matters arising pursuant to this Privacy Policy.